Refund Policy

At BookVape, we prioritize customer satisfaction and aim to ensure that your shopping experience is as smooth and enjoyable as possible. If for any reason you’re not satisfied with your purchase, we offer a 7-day return window from the date of item receipt for eligible returns.

Return Eligibility Criteria

To qualify for a return, the following conditions must be met:

  • The item must be unused and in original condition, with tags intact and in its original packaging.
  • A proof of purchase or receipt is required for all returns.
  • Products should be in resalable condition and not show any signs of use or damage.

Initiating a Return

To initiate a return, simply contact us at [email protected]. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to send the package back.
Please note that unauthorized returns will not be accepted, so it’s important to follow the instructions provided for a smooth return process.

Damaged or Incorrect Items

Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or discrepancies in the items, please contact us immediately. We will promptly resolve the issue, whether by offering a refund or sending a replacement. Photos of the damaged or incorrect items may be required to process the return.

Items Not Eligible for Return

For hygiene and safety reasons, some items are non-returnable. These include, but are not limited to:

  • Perishable goods
  • Custom or personalized items
  • Personal care products
  • Hazardous materials (e.g., certain chemicals, liquids)
  • Flammable items
  • E-cigarettes and disposable vape products that have been opened or used

If you’re unsure whether your product qualifies for return, feel free to contact us for clarification.

Exchanges

For exchanges, the quickest method is to return the original item following the above procedure. Once your return is processed and approved, you can proceed with a new purchase for the desired product.

European Union Cooling Off Period

Customers within the European Union are entitled to a 14-day cooling off period under EU consumer protection laws. During this period, you can cancel or return your order without providing a reason.
The item must be:

  • Unopened, unused, with tags attached, and in its original packaging.
  • A proof of purchase is required for all EU returns.

Refund Process

Once we receive your return and inspect the item, we will notify you of the status of your refund. If approved, we will process your refund to the original payment method within 10 business days.
Please note that depending on your payment provider, there may be an additional processing time required. If more than 15 business days pass after approval without receiving your refund, please reach out to us at [email protected] for assistance.

At BookVape, we value our customers and work hard to ensure that your experience with us is positive and hassle-free. Your satisfaction is important to us, and we’re committed to resolving any issues quickly and efficiently. Thank you for choosing us as your trusted supplier for Europe’s best-selling disposable vapes.

If you have any questions regarding our refund policy, or if you need help with your return, don’t hesitate to contact us.